Support

Need help with LunaLink? We’re here for you. This page is the official support URL for the LunaLink app.

Contact us

General support: support@lunalinkapp.com
Billing & payments: billing@lunalinkapp.com
Advisor support: advisors@lunalinkapp.com
Privacy & data requests: privacy@lunalinkapp.com

We typically respond within 1-2 business days.

Common topics

Account & sign-in

Trouble signing in or want to update your details? Email support with your account email and a description of the issue. To delete your account, see Account & Data Deletion.

Payments, wallet & refunds

Wallet top-ups and purchases are processed securely by Stripe. For billing questions or to request a review of a charge, email billing support with the date and amount. Purchases made via the App Store or Google Play may also be subject to those stores’ refund policies.

Sessions & advisors

For issues with a chat, audio, or video session — or to report an advisor — contact support with the advisor name and approximate time of the session.

Safety

LunaLink readings are for entertainment purposes only and are not a substitute for professional advice (see our Terms of Service). If you are in crisis, please contact your local emergency services.