This Privacy Policy explains how LunaLink (“we”, “us”, or “our”), operated by Lunaris Holdings LLC, collects, uses, discloses, and safeguards your information when you use the LunaLink mobile apps, advisor tools, and websites at lunalinkapp.com and app.lunalinkapp.com(together, the “Services” ).
LunaLink is a marketplace that connects clients with independent advisors (e.g. tarot readers, astrologers, life coaches) for chat, audio, and video sessions. The Services are intended for users 18 years and older.
1. Information We Collect
Information you provide
- Account & profile: name, email address, password (managed by our authentication provider, Firebase Authentication), profile photo, and the preferences you select during onboarding (topics, questions, star sign, communication preferences).
- Advisor information (if you register as an advisor): display name, bio/tagline, specialities, rates, and availability; a government-issued ID document and a selfie, collected and checked through Stripe Identity for identity verification; and the payout account details needed to pay you, processed through PayPal or Payoneer.
- Payments: wallet top-ups and purchases are processed by Stripe or the applicable app store. We do not store full card numbers; payment processors return limited payment details and transaction records.
- Session content: the chat messages and images you send in a session. When you take an audio or video session, it is recorded— the call audio (all participants, mixed) and each participant’s own video are captured on that participant’s device and uploaded to us. Calls are powered by Agora. We also store session messages and call state so a session can run, be restored, and be supported.
- Voice-screening text: during a call, short segments of your own speech are transcribed to text on your device, and that text(not the audio) is sent to us to check for content that isn’t allowed — see “How We Use Your Information” below.
- Reviews & communications: ratings, reviews, and messages you send to us or to advisors, including support requests.
Information collected automatically
- Device & usage: device model, OS version, app version, IP address, language, and in-app activity/diagnostics.
- Crash diagnostics: crash and error reports through Firebase Crashlytics.
- Presence: whether you are currently online/available, so sessions can be offered and routed.
- Push tokens: a Firebase Cloud Messaging (FCM) token to deliver notifications, if you enable them.
- Cookies & similar technologies on our website — see our Cookie Policy.
2. How We Use Your Information
- Provide, operate, and maintain the Services and your account.
- Match you with relevant advisors and personalize your feed, including using onboarding answers and Google Gemini-assisted features where enabled.
- Process payments, wallet balances, top-ups, promotions, and advisor payouts.
- Verify advisor identity and eligibility to receive payouts.
- Enable chat/audio/video sessions and deliver notifications.
- Trust, safety & moderation. We automatically screen chat messages, images, and the voice-transcript text described above using rule-based checks and Google Gemini to detect content that violates our Terms— for example attempts to share contact details or move a conversation off-platform, and abusive, illegal, or exploitative content. Based on that screening we may block a message or image, temporarily mute a session, or end a session, and we may flag a session for review. Trained staff may review recorded sessions and flagged content, and may join and silently observe a live session, where a safety or policy concern arises.
- Provide customer support and respond to your requests.
- Detect, prevent, and address fraud, abuse, and security issues, and enforce our Terms of Service.
- Comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share it:
- With advisors you choose to connect with (limited profile info and the messages and images you send in a session), and vice-versa. Both participants are told when a session is recorded.
- With service providers that process data on our behalf, including Google Firebase (authentication, database, storage, messaging, hosting, and crash reporting), Stripe (payments) and Stripe Identity (advisor identity verification), PayPal and Payoneer (advisor payouts), Agora (real-time calls and session recording), and Google Gemini (AI-assisted personalization and the safety screening of messages, images, and voice-transcript text).
- For legal reasons — to comply with law, respond to lawful requests, or protect rights, safety, and property.
- In a business transfer (merger, acquisition, or asset sale), subject to this Policy.
4. Data Retention
We keep your information for as long as your account is active or as needed to provide the Services. Audio and video session recordings are automatically deleted 30 days after the session, unless a recording has been flagged for an open safety investigation or must be kept to comply with law. We may retain certain data (e.g. transaction and payout records) where required for legal, tax, or accounting purposes. See Account Deletion for how to delete your account and data.
5. Security
We use administrative, technical, and physical safeguards designed to protect your information (including encryption in transit and access controls). No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
Depending on where you live (e.g. the EEA/UK under GDPR, or California under the CCPA/CPRA), you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to object to certain processing. You can exercise these rights by contacting info@lunalinkapp.com. You may also delete your account at any time — see Account Deletion. We will not discriminate against you for exercising your rights.
7. International Data Transfers
We and our service providers may process your information in the United States and other countries. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.
8. Children’s Privacy
The Services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact info@lunalinkapp.com and we will delete it.
9. Third-Party Services
The Services rely on the third parties named above, each with its own privacy practices: Google (Firebase & Gemini), Stripe (including Stripe Identity), PayPal, Payoneer, and Agora. We encourage you to review their policies. We are not responsible for the practices of third parties.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted here with a new “Last updated” date and, where appropriate, additional notice.
11. Contact Us
LunaLink
Email: info@lunalinkapp.com