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Last updated: October 5, 2026

Advisor Terms of Service

These Advisor Terms of Service (“Advisor Terms”) are a binding agreement between you and LunaLink, operated by Lunaris Holdings LLC (“we”, “us”). They apply when you apply to become, or act as, an advisor on LunaLink through the LunaLink advisor app (the “Advisor App”) or website (together, the “Services”).

1. Acceptance of These Terms

By creating an advisor account, submitting an application, or offering sessions through the Services, you agree to these Advisor Terms and to our Advisor Privacy Policy. If you do not agree, do not use the Services. People who book sessions through the LunaLink client app (“clients”) are covered by the client Terms of Service.

2. Entertainment Purposes Only

Sessions provided through LunaLink (including tarot, astrology, and similar readings) are offered for entertainment purposes only. They are not a substitute for professional medical, psychological, legal, financial, or other licensed advice, and you must not present your readings as such advice, even if you hold a professional qualification. Never tell a client to stop, delay, or avoid medical treatment or professional help. If a client appears to be in crisis or describes an emergency, encourage them to contact their local emergency services or a qualified professional.

3. Eligibility

You must be at least 18 years old, able to form a binding contract, and legally permitted to provide your services and receive payments where you live. By using the Services as an advisor you represent that you meet these requirements.

4. Independent Contractor Relationship

LunaLink is a marketplace that connects clients with independent advisors. You are an independent contractor, not our employee, agent, partner, or joint venturer, and nothing in these Advisor Terms creates such a relationship. We do not provide readings ourselves and are not responsible for the content of your sessions. You decide when you are available and how you conduct your readings, subject to these Advisor Terms.

  • You are not entitled to wages, benefits, or reimbursement of expenses from us.
  • You are responsible for your own equipment, internet connection, workspace, and costs of providing sessions.
  • You have no authority to make commitments or statements on our behalf.
  • Any interaction between you and a client is solely between you and that client, subject to these Advisor Terms.

5. Application, Identity Verification & Review

  • Application. To become an advisor you create an account and complete your profile in the Advisor App, including your reading tools and methods, rates, and availability.
  • Identity verification. Advisors must complete identity verification (a government ID and selfie, handled by Stripe Identity) before their profile can go live and before they can receive payouts. Stripe’s own terms and privacy policy apply to that process.
  • Test reading. We may ask you to complete a test reading. Test readings are recorded and reviewed by our team.
  • Review. We review applications and may approve or decline any application, or ask for more information, at our discretion. Approval does not guarantee any number of sessions or any level of earnings.

We may repeat identity verification or review at any time, for example if your details change or we have a safety, fraud, or policy concern.

6. Your Profile

Your profile (including your name, photo, biography, specialties, tools and methods, and introduction) must be accurate, truthful, and your own. Do not claim qualifications, experience, or abilities you do not have, and keep your profile up to date. If you use the Advisor App’s tools to draft your profile, you are responsible for reviewing the draft and for everything your published profile says.

You retain ownership of the content you submit for your profile. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, adapt (for example, resize, crop, format, or translate), and distribute your profile content in the Services and to promote LunaLink and the Services, for as long as your profile is active on LunaLink and for a reasonable period afterwards to remove it from materials already in use. You confirm you have the rights to grant this license.

We may review, edit for formatting or policy compliance, hide, or remove any profile content that breaches these Advisor Terms or that we reasonably consider inappropriate.

7. Rates, Free Minutes & Fees

  • Your rates. You set your own per-minute rate for each session method you offer (chat, audio, or video) in the Advisor App. Rates are shown to clients before they connect.
  • Rate changes. A rate change applies to sessions that start after the change. A session, including any time the client adds during it, is charged at the rate that applied when the session started.
  • Free minutes. You may choose to offer free introductory minutes to clients on their first session with you. Free minutes are not paid.
  • Client promotions. Clients may receive discounts or other promotions offered by LunaLink. Your earnings for a session are based on the amount actually charged to the client for that session, after any free minutes, discounts, or promotions.
  • Fees. We may charge fees for your use of the Services, including a processing fee on withdrawals (see Section 8). The fees that apply to you are shown in the Advisor App. We may introduce or change fees by notice in the Advisor App or by email; a change does not affect a withdrawal you have already requested.

8. Earnings, Withdrawals & Holds

  • Pending earnings. Earnings from each completed session are held for 14 days after the session ends and are shown as pending earnings during that time.
  • Available earnings. After the holding period, earnings become available to withdraw, less any amounts deducted under Section 9.
  • Payout method. You can withdraw available earnings to a payout method you add in the Advisor App, using the payout options the Advisor App offers at the time. You must keep your payout details accurate and in your own name. We are not responsible for payments sent to incorrect details you provided.
  • Minimum and processing fee. Withdrawals are subject to any minimum withdrawal amount and the processing fee shown in the Advisor App when you request the withdrawal. The processing fee is deducted from the amount you withdraw.
  • Review and processing. Each withdrawal request is reviewed by our team before it is processed. We may approve or decline a request and will tell you if a request is declined. We do not guarantee a specific payout time, and your bank or payment provider may take additional time to make funds available.
  • Verification. You must have completed identity verification before you can receive payouts.
  • Holds and reversals. We may extend a hold, withhold, or reverse earnings or a withdrawal where we reasonably suspect fraud or a breach of these Advisor Terms, where a client payment is refunded, reversed, or disputed, or where required by law.

9. Refunds, Chargebacks & Adjustments

Clients pay for sessions from their in-app wallet. Where a client is refunded or credited for a session in whole or in part (for example, for unused paid time, a technical failure, or a session we find breached these Advisor Terms or the client Terms of Service), or where a client payment is reversed or charged back, we may deduct the corresponding amount from your pending or available earnings or from future earnings. Decisions on client refunds are made by us after reviewing the available session information.

10. Taxes

You are solely responsible for determining, reporting, and paying any taxes and social contributions that apply to your earnings. We may ask you for tax information and may withhold or report amounts where required by law. We do not provide tax advice.

11. Advisor Conduct

When using the Services you agree to:

  • Conduct sessions honestly, respectfully, and professionally, and treat clients and staff with courtesy.
  • Keep clients’ personal information confidential and use it only to provide sessions through LunaLink.
  • End a session and let us know if a client appears to be under 18.

You agree not to:

  • Share or solicit personal contact details (phone numbers, email addresses, social handles, and the like), or ask clients to contact you outside LunaLink.
  • Circumvent payments, take sessions off-platform, accept payment from clients outside LunaLink, or offer to sell clients anything outside LunaLink.
  • Guarantee or promise outcomes, or claim that a reading will bring about a particular result in a client’s relationships, health, finances, or life.
  • Give medical, psychological, legal, financial, or other licensed advice through the Services.
  • Harass, threaten, pressure, manipulate, or exploit clients, including using fear or false urgency to keep a client in a session or to get them to add time.
  • Share illegal, hateful, or sexually explicit or exploitative content.
  • Record, screenshot, or share sessions or client information outside the Services.
  • Misrepresent your identity, qualifications, or affiliation, or let anyone else use your account or give sessions under your profile.
  • Write, buy, or solicit fake reviews, or otherwise manipulate ratings or reviews.
  • Use the Services for any unlawful, harmful, or fraudulent purpose.
  • Reverse engineer, scrape, overload, or interfere with the Services.

12. Session Recording, Screening & Monitoring

To support safety, quality, dispute resolution, and enforcement of these Advisor Terms:

  • Recording. Audio and video sessions are recorded. The call audio (all participants) and each participant’s own video are captured on-device and uploaded to us. Test readings are also recorded. Recordings are retained for a limited period and then deleted, unless flagged for an open investigation or required by law — see the Advisor Privacy Policy.
  • Automated screening. Chat messages, images, and voice-to-text transcripts of session speech are screened using rule-based checks and AI (Google Gemini) to detect content that violates these Advisor Terms, such as personal contact details.
  • Call routing and transcription. Call audio may be routed through our servers and transcribed automatically while the call takes place. Where it is, the other participant may hear the audio after a short delay so that content that breaks these Advisor Terms, such as contact details, can be blocked before it is heard. Where both participants agree to live translation, speech is transcribed and translated automatically to provide it.
  • Human review. A Quality Assurance (QA) officer may review recorded sessions and flagged content, and may join and silently observe a live session, where a safety or policy concern arises.

By using the Services you consent to this recording, screening, and monitoring. We may act on violations automatically or after review — including blocking a message or image, muting your microphone and camera, ending a session (with unused paid time refunded to the client), withholding or reversing earnings or payouts, and suspending or terminating your account. Repeated violations may lead to stricter automatic enforcement.

13. Suspension & Termination

You may stop offering sessions at any time by turning off your availability in the Advisor App. We may suspend your account, hide your profile, or terminate your access to the Services if you violate these Advisor Terms, if we reasonably suspect fraud or a risk to clients or to LunaLink, if required by law, or for any lawful reason.

If your account is suspended or terminated, we may withhold earnings connected to a violation or to an open refund, chargeback, or investigation. Other earnings remain subject to Section 8.

14. Account Deletion

You can request deletion of your advisor account from the settings in the Advisor App. Deletion requests are reviewed by our team, and your account stays available until the request is processed. Please resolve any outstanding balance or pending payouts before deletion. We may retain certain payout, tax, session, and moderation records where required by law or as described in the Advisor Privacy Policy.

15. Intellectual Property

The Services, including the LunaLink name, logo, and software, are owned by us or our licensors and protected by law. We grant you a limited, revocable, non-transferable license to use the Advisor App to provide sessions to clients through LunaLink. You may not use the LunaLink name or logo for any other purpose without our written permission.

You retain ownership of content you submit in sessions (e.g. messages). You grant us a worldwide, non-exclusive, royalty-free license to host, use, and display that content solely to operate and improve the Services and to enforce these Advisor Terms.

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND WE DO NOT GUARANTEE ANY NUMBER OF CLIENTS OR SESSIONS OR ANY LEVEL OF EARNINGS.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNALINK AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, EARNINGS, OR DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF US$100 OR THE FEES YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM.

18. Indemnification

You agree to indemnify and hold harmless LunaLink from claims and expenses arising out of your sessions, your profile and other content, your dealings with clients, your taxes, your violation of any law or third-party right, or your violation of these Advisor Terms.

19. Governing Law & Disputes

These Advisor Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any dispute, claim, or controversy shall be resolved by binding arbitration administered by the American Arbitration Association.

20. Changes to These Terms

We may update these Advisor Terms from time to time. Material changes will be posted here with a new “Last updated” date. Continued use after changes means you accept the updated Advisor Terms.

21. Contact

LunaLink

Email: info@lunalinkapp.com